Senior Recruiter, Digital Media at The Creative Group
January 2013 - March 2013 | Oakland, CA
Quickly source, recruit, interview and match highly skilled digital, web and interactive professionals to clients’ creative needs using our internal database, job boards, social networking and portfolio sites, etc.
Utilize numerous networking tools to develop and grow a skilled candidate talent base for digital and interactive projects and interim staffing solutions.
Connect with people in-person, by phone, and using various digital methods to establish strong business relationships and followers.
Take incoming phone and online inquiries from clients and candidates as required.
Ongoing account management and client contact with all managerial levels to determine candidate’s fit for the assignment and viability to support specific current and future client needs.
Deliver the highest level of quality customer care and service.
Partner closely with your immediate team and cross-functional teammates to accomplish daily business growth and interview/placement goals.
Responsible for solidifying The Creative Group’s brand and presence in the local marketplace through consistent participation in networking groups, trade association events, local user meet-ups, alliance meetings and events that are relevant to the digital community.
Marketing/PR/Social Media at Consultant / Independent
November 2008 - December 2012 | San Francisco, Bay Area
Highly experienced social media, marketing and customer care professional with a background in customer care training, implementation, and immediate profit improvement by having a commitment to my customers and team.
- Drive consumer engagement by managing, ghostwriting and copy writing on blogs, Twitter, Facebook etc..
-Be a strategic leader for client while communicating a consistent message across all social media outlets.
- Create and post daily tweets, respond to comments on clients and personal blogs and Facebook page, and regularly post relevant news/updates.
-Identify relevant people in the education community to follow through blogs and on Twitter.
-Track highly trafficked blogs related to education and respond to/tweet them when appropriate.
-Create and maintain conversation with key influencers on Facebook, Twitter, and other sites.
-Monitor social media trends, tools and applications and appropriately apply acquired knowledge.
-Measure impact of social media on overall marketing efforts. Google Analytics, Viral Heat, Researching IBM SPSS Modeler Data
Social Media Marketing, Consultant at Leverage Agency, MSBA http://www.gomsba.com/
January 2012 - February 2012
Leverage Agency is a full service sports, entertainment and media marketing company focused on properties and specializing in sponsorship packaging, strategy & sales, content distribution, asset valuation/ROI analytics, and public relation and social media/marketing and business.
-Twitter- linked to Tumblr, Facebook, Disqus, Paper.li
-Disqus- is added to have one specific funnel of all feeds in one spot.
-Google+, Hang Outs
-Twitter feeds, Chats, Tweet Ups, obtaining followers, engagements, Sports Business tabs, Schools
Specializing in building corporate partnerships with professional sports leagues, stadiums, television media properties, national events and Broadway theaters.
Business Development and Marketing Manager / Consultant at SiteOne Services
March 2011 - October 2011
-Deliver B2B solutions with builders, developers, general contractors, homeowners associations, and property managers.
-Contain Costs and Maximize overhead resources
-Reduce Risk of Litigation with proactive processes and documentation
-Improve Customer Satisfaction and Ownership Experiences
-Oversee presence in social, professional, and community networking sites including
Facebook, Twitter, LinkedIn, YouTube, Blogger, LinkedIn Groups, StumbleUpon, Quora, and other media outlets
-Develop business to client contact for sales team.
-Time savings and exponential increases in efficiency +70%
-Decrease in Administrative and Field Costs
-Great customer communication, relationship, satisfaction, and retention
-Immediate ROI and SEO with Google Analytics, Constant Contact
Social Media/Retail Sales Associate at Nordstrom
January 2010 - June 2010
â¢Set and achieve personal sales goals while supporting the goals of the team
â¢Understand and communicate the latest fashion trends in the industry with specific knowledge on new designer and current runway collections
â¢Provide honest and confident feedback to customers regarding merchandise style and fit
â¢Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
â¢Consistently seek new fashion and product knowledge to act as an expert for the customer
â¢Open new Nordstrom FASHION REWARDS accounts as a means of building customer relationships
â¢Work as a team player to ensure each customer receives the best service possible
â¢Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers
*Social Networking and Product Marketing- Relay constant information on fashion, and beauty trends on all social media networks (Facebook, Twitter, Google, Bloggs, Skype)~ having multiple accounts and streamline networks all across the country.
Division Director, Customer Care at Meritage Homes
August 2003 - September 2007
Managed all Class Action, Litigation, Construction Defect Law-suites; Oversaw area from Rhonert Park to Bakersfield- Northern California/Bay Area Division, Central Valley Divison for all Customer Service; Two Direct Reporting Field Managers.
Customer Care Manager, Representative and Director at Meritage Homes
August 2003 - September 2007
Converted construction, sales, marketing, accounting, etc all customer care savvy- "not building a house, but a home", JD Power Award for Overall Satisfaction of the Home for the Central Valley Division. Construction worked amazing with Customer Care to build amazing homes to turn over in the busiest of times.